FAQ

🐾 Frequently Asked Questions


🐶 Why should I buy from Furever Yours?

We’re not just another pet store — we’re pet lovers who believe pets are family. Most products on Furever Yours are custom-made and one-of-a-kind — you won’t find them in stores or anywhere else online. Every item is thoughtfully selected or custom-made with love, comfort and quality in mind. You’re not just buying a product — you’re supporting a small business that gives back to animal shelters and rescue causes.


💖 What makes Furever Yours different?

  • Customization made easy: Upload your own design or pet photo — we make it simple.
  • Pet-first approach: Every item is designed with pet lovers and their furry companions in mind.
  • We give back: A portion of profits supports animal shelters and rescue groups.
  • Real people, real passion: We’re a Canadian-owned small business founded by a pet mama (to Toupie the Persian cat!) who treats pets like family.


🛒 Ordering & Customization

Can I upload my own design?
Yes! On each product page, you can upload your custom image or design before checkout. Need help? Just reach out!


🚚 Shipping & Delivery

How much does shipping cost?
Shipping is free!

Where do you ship to?
We ship across Canada and the US.

How long does shipping take?

  • Processing time: 2–5 business days
  • Shipping time: 4–9 business days (Canada & USA)

Why does shipping take long?
Each item is custom-made just for you. Once your order is placed, it goes into production, then is carefully printed, packaged and shipped. This takes a few extra days — but it ensures you receive something unique and of high quality.

Can I track my order?
Yes! As soon as your order ships, you’ll receive a tracking number by email.


💸 Returns & Refunds

Do you accept returns?
Because our products are custom-made, we do not accept returns unless the item is defective or there was an error on our end.

What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with clear photos of the issue. We’ll send a replacement or offer a refund — no hassle.


🎁 Product Info & Care

How do I care for my customized items?

  • Mugs: Dishwasher & microwave safe
  • Apparel: Wash inside out in cold water, hang dry


📩 Contact & Support

How can I reach you?
Use the Contact Us page. We respond within 24–48 hours (but usually much faster!). You can also reach us by email at info@fureveryours.ca